SHIPPING & RETURNS POLICY

At Promomat.biz we will always work with you to ensure that you receive your item in the safest, most economical and most expedient manner possible.

We use registered postage with Royal Mail or Parcelforce for delivering your valuable items. 

Delivery - UK

Most items are available from stock and will be dispatched within 28 working days.  

Please Note - Jewellery:

Delivery time for the handmade Orkney jewellery may be 3-6 weeks depending upon stock. We acknowledge every order by email and will advise a delivery date at that time.

Delivery - Abroad

Please contact for postage prices before ordering we will not ship nor accept payment until shipping price has been paid for overseas.  

Customs

There are no customs fees for sending goods within the European Union ("EU"). 

All goods sent internationally are marked as small packet and the goods are described accurately, with costs on the Customs Declaration Document. Any customs or import duties are levied once the package reaches your country. These additional charges must be borne by you as we have no control over these charges and cannot predict what these may be.  Please note that customs policies and fees vary from country to country and we advise that you contact your local customs office, in your country, for further information.

IMPORTANT NOTICE

Delivery times are supplied by Royal Mail and shipping time reflects the time it takes from our warehouse directly to your door.  It is not possible to guarantee delivery times on any items.  MacKlamm Ltd (Promomat.biz) can take no responsibility for delays caused during shipping, once goods have left the warehouse.

Christmas Deliveries

Due to the large volume of mail during the festive season in the postal system we advise that all orders are made well in advance for Christmas. Our current advise is that:

Returns Policy

• You may return any item in its original condition and packaging within three days of having received your order for a full cash refund
• You must contact us by email or fax within those three days of receipt of your order that you will be returning the item
• All goods returned are at the sender's expense
• Notification of faulty goods should be made within three days of the goods being received
• Inspect any received package thoroughly before accepting/signing for it
• If you do need to return any goods, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit
• Mark your parcel clearly as "Returned Goods" and send it to

• All disputes will be settled under Scottish Law